Terms and Conditions
We understand schedules can change and unforeseen circumstances can arise. To ensure we can provide effective clinics, we kindly request adherence to our cancellation policy.
Cancellation Notice
Clients must notify us of cancellations or appointment changes at least 24 hours in advance.
To cancel or reschedule, please call 07949477758 or email natalie@yorkshiretravelhealth.com
Late Cancellations
Cancellations made within 24 hours of the appointment time will incur the booking fee of your appointment.
No-shows
Failing to show up for your scheduled appointment without prior notification will result in a 100% charge of the scheduled service cost.
Repeat no-shows may result in having to prepay in full for future services or lead to an inability to book future appointments.
Late Arrivals
We understand delays can happen, however, if our clinicians feel that there is no longer time to safely provide the service to you in the remaining time, you may be asked to reschedule.
Exceptions
We recognise emergencies and special circumstances can occur. Exceptions to our policy are made on a case-by-case basis at our discretion.
Refunds
Cancellation fees and deposits are non-refundable unless your appointment has been re-scheduled with more than 24 hours notice. All requests for refunds must be submitted in writing to natalie@yorkshiretravelhealth.com. All requests will be considered within 4 weeks of receipt.
Contacting Us
For any questions about this policy or to make any changes to your appointment, please reach out to us at natalie@yorkshiretravelhealth.com
By booking an appointment, you acknowledge and agree to our cancellation policy. This policy allows us to manage our schedule and provide the best service to all clients.
We appreciate your understanding and cooperation.
3. Terms & Conditions / Disclaimer
Website use:
Content is for general information and guidance; it is not a substitute for consultation with a qualified healthcare professional.
While we aim for accuracy, we cannot guarantee the completeness or timeliness of information.
Medical disclaimer:
Travel health information provided is general guidance only. Individual requirements may vary.
Liability limitations:
Yorkshire Travel Health is not liable for direct or indirect loss from use of the website.
We do not endorse or take responsibility for third-party links or content.
Intellectual property:
All content, logos, and branding are owned by Yorkshire Travel Health LTD and may not be reproduced without permission.
Governing law:
These terms are governed by the laws of England and Wales.
4. Accessibility Statement
Commitment:
We aim to make our website accessible to everyone, including people with disabilities, following guidelines where possible.
Known limitations:
Some third-party content or embedded tools may not meet accessibility standards.
Feedback:
If you encounter difficulties using our site, please contact us so we can provide assistance:
Natalie@yorkshiretravelhealth.com
07949477758
5. Complaints Procedure
We aim to provide the highest standard of care. If you are unhappy with any aspect of our service, please follow these steps:
Contact us: Speak to our team or email Natalie@yorkshiretravelhealth.com with details of your complaint.
Acknowledgement: We will acknowledge your complaint within 3 working days.
Investigation: We aim to investigate and respond within 10 working days, keeping you informed of progress.
Escalation: If the matter remains unresolved or you are unhappy with our outcome you may escalate to the Independent sector complaints adjudication service (ISCAS) ISCAS – Independent Sector Complaints Adjudication Service
Record keeping:
Complaints are recorded and stored securely, in compliance with data protection regulations, to ensure full traceability and resolution.